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SNOMED International Support

Questions about any enquiries made to SNOMED International

How do I raise a support enquiry with SNOMED International?
Please write to info@snomed.org or submit a ticket directly to https://ihtsdo.freshdesk.com/support/tickets/new.  Your enquiry will get a ticket number, and...
Wed, 4 Jan, 2017 at 4:15 AM
What happens to my enquiry once it has been submitted?
Your enquiry is assigned a ticket in SNOMED International's customer support system.  It is then assigned to the appropriate staff member or group.
Wed, 4 Jan, 2017 at 4:15 AM
When should I expect a response to my enquiry?
Our business hours are typically 08h00 UTC to 18h00 UTC and each ticket is dealt with under the following service levels: Priority Target Response T...
Wed, 4 Jan, 2017 at 4:16 AM
What should I do if have not received any response to my enquiry?
Please see our Service Level Agreements here.  Information on how to escalate your enquiry is also there.
Wed, 15 Apr, 2015 at 9:29 AM