Our business hours are typically 08h00 UTC to 18h00 UTC and each ticket is dealt with under the following service levels:
Priority | Target Response Time | Target Resolution Time |
Urgent | 1 Hour | 12 Hours |
High | 4 Hours | 1 Day |
Medium | 8 Hours | 2 Days |
Low | 1 Day | 3 Days |
If you have not received any response or resolution before the target times above, please send an email to rda@snomed.org with your ticket id# for escalation.