Our business hours are typically 08h00 UTC to 18h00 UTC and each ticket is dealt with under the following service levels:
|Priority||Target Response Time||Target Resolution Time|
|Urgent||1 Hour||12 Hours|
|High||4 Hours||1 Day|
|Medium||8 Hours||2 Days|
|Low||1 Day||3 Days|
If you have not received any response or resolution before the target times above, please send an email to firstname.lastname@example.org with your ticket id# for escalation.