Use CRS:
- Questions about concepts that have associated tracker items
- Concerns/errors involving concepts
- Add content to SNOMED CT
- Change concepts in SNOMED CT
Use Freshdesk:
- A local identifier is needed more quickly than the international concept ID can be created
- Modeling questions
- For example,
- How do I model x?
- Why don't |x (finding)| concepts not have attribute y?
- For example,
- Editorial guidance: missing content, errors, questions on application
- Request for an extension namespace ID
- Queries on status and/or timelines for changes in concept models, MRCM, etc.
- Translation questions, i.e. What does x concept mean?
- For change requests if you have an affiliate license in a nonmember country
For more information navigating SNOMED International Support: see Freshdesk vs. CRS
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