When to use CRS versus Freshdesk

Modified on Tue, 1 Apr at 7:25 PM

Use CRS:

  • Questions about concepts that have associated tracker items
  • Concerns/errors involving concepts
  • Add content to SNOMED CT
  • Change concepts in SNOMED CT


Use Freshdesk (which in turn can be taken to Tuesday Terminologists meeting, and if needed later, to Editorial Panel)

  • Need a local identifier more quickly than the international concept ID can be created
  • Modeling questions
    • For example, 
      • How do I model x? 
      • Why don't |x (finding)| concepts not have attribute y?
  • Editorial guidance: missing content, errors, questions on application
  • Request Extension Namespace ID
  • Queries on status and/or timelines for changes in concept models, MRCM, etc.
  • Translation questions, i.e. What does x concept mean?

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